URBN Bridge Coordinator

This position is located at 220 Bobby Jones Expressway, Augusta, Georgia, 30907 United States

We’re looking for a proactive, detail-oriented professional with a positive attitude, excellent organizational abilities, and strong communication skills. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities with precision, and is eager to take on a variety of tasks. This role requires someone who can collaborate seamlessly across all levels of the organization—including peers, leadership, and external partners—to ensure a smooth and successful seasonal operation.

• Deliver ongoing training, information, and constructive feedback to staff, fostering a culture of continuous improvement.
• Address agent inquiries and manage escalated customer issues across various Contact Center processes.
• Inspire, motivate, and educate team members to enhance their problem resolution skills and overall performance.
• Acquire knowledge of additional Contact Center processes, such as order processing, to ensure comprehensive job execution.
• Provide assistance to other coordinator roles as needed, promoting teamwork and collaboration.
• Take proactive measures to manage workload effectively, including handling calls and other Contact Center responsibilities.
• Ensure that service level reporting meets established standards for all processes.
• Recommend and assist in the implementation of new processes and procedures across various departments to enhance operational efficiency.
• Collaborate with brand representatives to address and resolve web-related issues reported by the Contact Center or customers.
• Work closely with Fulfillment teams to address and resolve customer issues when necessary.
• Perform other duties as assigned to support team objectives and operational needs.

#INDOTHER

• Proven experience in customer service, demonstrating a commitment to providing exceptional support.
• Proficient multitasking abilities, with a capacity to thrive in high-pressure situations.
• Basic computer skills, including data entry and file maintenance.

Technical Skills Requirements:

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with Outlook for email and calendar management.
• Familiarity with Salesforce or similar systems is preferred.

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.