This position is located at 220 Bobby Jones Expressway, Augusta, Georgia, 30907 United States
URBN is dedicated to enhancing the customer experience and operational success of our contact center through innovative solutions and exceptional service. We are seeking a dynamic Customer Support Integration Manager to join our team and lead initiatives that improve the customer journey within our contact center, including the introduction of Agentic AI into the customer service landscape and customer service agent experience.
Customer Service Improvement:
Project Management:
Bachelor's degree in Project Management, Business Administration, Information Technology or a related field.
Minimum of 2 years work experience in Customer Experience (CX) or Customer Service (CS) or minimum of 3 years of experience in project management, with a focus on customer service and contact center operations.
Additional Skills:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Software Powered by iCIMS
www.icims.com