URBN Training Coordinator

This position is located at 220 Bobby Jones Expressway, Augusta, Georgia, 30907 United States

We are looking for a motivated team player with a positive attitude and great organizational and communication skills. You should be a customer advocate and have a strong desire to provide over the top customer service. You should be able to function well in a multitask environment and be willing to accept new and diverse assignments. You must be able to work with all organizational levels including peers, customers, and management.

• Develop training material for new hires
• Support manager on tasks related to continual process improvement initiatives.  Also participate in special projects as requested
• Work and maintain open communications between team, brand partners and supervisor
• Communicate new material to the contact center daily
• Provide feedback to agents/supervisors to develop team customer service skills
• Assist with Bridge calls as needed

• Must be 18 years or older
• High school degree or GED is preferred
• Possess excellent speaking voice and vocabulary
• Able to type a minimum of 25 WPM
• Effective use of computer skills
• Exhibit excellent customer service skills
• Maintain acceptable attendance and must be able to work overtime as required
• Proficient multitasking abilities, with a capacity to thrive in high-pressure situations.
• Leadership experience

Technical Skills Requirements:

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with Outlook for email and calendar management.
• Familiarity with Salesforce or similar systems is preferred.

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.