Director of Fulfillment

This position is located at 766 Brackbill Rd, Gap, Pennsylvania, 17527 United States

The Director of Fulfillment aligns and leads the creation, improvement, and growth of world-class product experiences for our rapidly growing business. This position will define and execute the product vision and strategy across multiple platforms, channels, and markets, taking service to the next level for our global fulfillment network. This person is responsible for all operational and financial aspects of URBN’s fulfillment center in Gap, PA. This includes project management, budgeting and budget performance, work schedule planning, directing, and coordinating the receipt, storage, sortation and distribution of the multi-brand/omni-channel facilities.   

• Maintain expenses at or below budgeted levels. 

• Identify and implement process improvements and standardization opportunities across the FC network. 

• Assume an active role in strategic planning in response to brand and total company forecasts and initiatives. 

• Establish a regular dialogue with brand senior management. 

• Ensure that service levels agreed upon with the brands are consistently met. 

• Lead, motivate and develop the management and supervisory team. 

• Promote the development of a Global Logistics enterprise that enables scalability, best practices and talent development. 

• Establish ties with community leaders, educational institutions, and peers from other logistics operations to gain an understanding of the local business and employment climate. 

• Drive network and process optimization programs 
   

•  10 – 15 years of increasingly responsible direct-to-consumer, wholesale and retail distribution center leadership

• Bachelor’s degree required 

• Strong analytical, problem solving, and reporting skills 

• Expertise in fulfillment center operation, Supply Chain, and Labor planning  

• Excellent leadership, team building, communication, and organizational skills 

• In-depth knowledge of material handling equipment and related controls/systems 

• Experience with Manhattan’s WMS and LMS system a plus 

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.